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Donation Problem

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Donation Problem

Postby Jozec » Thu Jan 28, 2016 7:05 am

Dear Staff,

On the 17th of January this year, Fernando_bb approached me, and asked if he could buy a donation from me.
I agreed and we arranged a deal. He asked me if I could do the donation on his yard account; Fernando_bb8 so he could make a 100 page yard..
After I did this donation for him we kept waiting till it worked. More then 2 hours later he still wasn't premium, so I tought maybe i made a mistake
or something went wrong in the payment. Even after checking i couldn't find anything wrong about the payment.
So I did another donation for the same account; Fernando_bb8, and guess what.. it didnt work again.. :-?

So I lost 20 dollars for 2 donations on the same account without getting premium account/donation poke/credits on that account.
I readed at the bottom of the donation page:

Note: Credits bought through Paypal usually take around 2min to be attributed to your account, but can take up to 12 hours.
If you encounter any problems with the donations system please email Jazz


I emailed Jazz and I still didnt got any reply from him neither from PBA.
I also have both the transaction numbers of the payment, if needed.

Fernando_bb8 has succeed to get a premium account now (arranged a deal with Alduin_)
I want both the donations I did on my own account ''Jozec'' since donations are non-refundable.

Thanks for reading this,
Jozec

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Re: Donation Problem

Postby Sharks » Fri Jan 29, 2016 10:59 am

Your payment was marked as INVALID by Paypal. I'll look into this.
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Re: Donation Problem

Postby Jozec » Fri Jan 29, 2016 5:10 pm

That's weird, on my paypal it says ''Payment Complete''

- http://prntscr.com/9wg82w
- http://prntscr.com/9wg90l

Thanks for the fast reply by the way :clap: ,
Jozec

-- Mon Feb 08, 2016 7:40 am --

Dear Staff,

Im wondering when this problem is gonna be solved.
Another user (wardrags) had this problem 2 days ago and it's already solved while i'm waiting over a week now..

Jozec

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Re: Donation Problem

Postby ITrainGirlsToo » Fri Feb 12, 2016 2:23 pm

I made a donation of $10 ad did not relieve the compensation your business describes, no special pokemon nor any credits, fix this issue please.
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Re: Donation Problem

Postby Jozec » Wed Feb 24, 2016 11:13 am

It's been a month ago since I had this problem, is this gonna be solved?

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Re: Donation Problem

Postby Sharks » Thu Mar 03, 2016 2:30 pm

Sharks wrote:Your payment was marked as INVALID by Paypal. I'll look into this.


please contact paypal
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